Frequently asked questions
Answers to the most frequently asked questions. Haven’t found the answer to your questions? Do not hesitate to contact us at info@danfil.co.uk and we get back to you.
How best to select your jewellery
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If you bought earrings with front back fastenings for your princess (for babies) and they are too small for her now, you can replace the fastenings for the larger lever back type for 20 GBP.
Delivery time, shipment and payments
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We offer two payment options:
- Cashless via PayU service - PayU supports all types of payment cards.
- Bank transfer - we will place your order into production as soon as the payment reaches our account.
Account: Oberbank AG - CZ78 8040 0000 0022 9111 2473 (IBAN), OBKLCZ2X (BIC) and state the order number as a variable symbol (only numbers without other characters, if the order number contains them).
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For jewellery marked as "In stock" the jewel is usually delivered within 2-3 days of placing an order. Other jewellery is delivered within 10 business days. If for any reason there is a risk that it will not be possible for us to deliver the jewellery on the promised date, we will contact you by phone and, based on a mutual agreement, we will either suggest a new delivery date or other alternative solution so that you are satisfied to the extent possible.
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- We currently offer transportation by UPS and DPD. Delivery usually takes 2-3 days and costs:
- DPD - £15
- UPS - £10
- We currently offer transportation by UPS and DPD. Delivery usually takes 2-3 days and costs:
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You don't have to worry about the safety of your jewellery. The price of shipment also includes insurance in the event of loss by the shipping company. To ensure your earrings are snug as a bug in a rug, we will first place them in an original Danfil box, and then in another box with polystyrene lining.
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You can track the path of the earrings to your address on the DPD or UPS websites. All you have to do is click on the link to the website and enter the tracking code, which we will send you after the order has been completed.
Shipment tracking links:
- DPD - https://www.dpd.com/tracking/
- UPS - https://www.ups.com/
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Of course, it is possible. If, for any reason, you wish to receive the jewellery some time after placing your order (e.g. you are waiting for an anniversary, birthday, etc.), we would be happy to accommodate your request. Just enter the delivery date in the notes when placing your order.
Guarantee, warranty claims and replacement
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The statutory warranty period for all jewelry is 2 years and for the return of goods without giving a reason is the standard 14 days from receipt of the goods. But we will be happy to take care of your jewellery during and after the warranty period. We offer all our customers above-standard service, which includes, for example:
- detailed check of the condition of the jewellery
- restoration of the original condition of the jewellery
- change the size of the ring
- cleaning and polishing
- restore a matte appearance
- změná povrchové úpravy
You will receive professional service from us free of charge. It is only necessary to pay a postage fee.
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If you find that there is something wrong with the jewellery, just fill in this form and send it, along with the goods, back to our address: Lomova 704, Liberec 25, 463 12, Czech Republic. Make sure to include a copy of the invoice in the package.
We will inspect the earrings and assess the severity of the damage. The warranty claim may be resolved in 2 ways:
- Repair of the jewellery - if possible, we will repair your jewellery. We do not wait 30 days for the legal period to expire, but we try to send the jewelry to you again within a maximum of 2 weeks. By prior arrangement, in exceptional cases, the time can be accelerated.
- Production of new jewellery - if the jewellery is unrepairable, we will make it again and send it to your address within 10 days.
Of course, you do not have to pay any fees for the complaint, and if you send us a copy of the delivery note together with your account number, we will be happy to reimburse you for the costs of postage.
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Whether its size does not suit you, or you have changed your mind about buying the earrings, you can return them to us within 14 days without explanation, or choose new earrings.
We will need you to:
- Fill out this form and send it, along with the jewellery to our address.
- Include a copy of the invoice in the package.
- Enter the account number to which you want us to refund the money.
- Enter the number of the new jewel, if you want to replace it.
Additional services
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Lifetime after-sales service - we will take care of your jewellery for its life span. Danfil offers a lifetime after-sales service, which includes cleaning the earrings, changing the fastenings (for an additional fee), a new finish and more.
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The advantage of the configurator is that you can easily define the shape, style, type of fastening and colour of stone you want. For each model, the configurator will offer a selection indicating which stone colour can be combined with your choice.
Care
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Before you put the earrings on your princess for the first time, soak them in alcohol for at least 24 hours, preferably the night before před propíchnutím ouška. The earrings will be disinfected and the hole in the ear will not become infected.
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If you want the earrings polished or otherwise re-finished, you have this option as part of our lifetime after-sales service. This service also includes changing the fastenings, if the earrings become too small for the wearer.